RETURN & REFUND POLICY

Last updated December 14, 2020

Thank you for choosing to be part of our community at Quantum Saw, LLC (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at customerservice@bandsawparts.com.

When you visit our website https://bandsawparts.com(the "Website"), use our mobile application (the "App"), or any of our services (the "Services"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This policy applies to all products purchased through our Website.

WHAT IS YOUR RETURN POLICY?
WHAT PRODUCTS ARE ELIGIBLE FOR A RETURN?
HOW LONG DO YOU HAVE TO RETURN A PRODUCT?
HOW TO INITIATE A RETURN?
WILL YOU PAY FOR SHIPPING COSTS TO RETURN THE PRODUCT?
WHAT HAPPENS AFTER YOU RETURN A PRODUCT?
WHAT IS THE REFUND PROCESS?
DO YOU ACCEPT EXCHANGES?
DO YOU OFFER RESTOCKING FEES?
HOW WILL YOU REFUND MY PURCHASE?
DO YOU SELL OUTSIDE THE UNITED STATES?
CAN I RETURN AN ITEM THAT IS USED OR OPENED?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?

1. WHAT IS YOUR RETURN POLICY?

We will accept returns for products that are defective or if you change your mind about the purchase. To qualify for a return, the product must be in new, unused condition, with the original packaging intact.

2. WHAT PRODUCTS ARE ELIGIBLE FOR A RETURN?

Only new products that are unopened in their original packaging or unused will be accepted for returns.

3. HOW LONG DO YOU HAVE TO RETURN A PRODUCT?

You must initiate your return request within 30 days from the date of receiving the product.

4. HOW TO INITIATE A RETURN?

To begin the return process, please reach out to us at customerservice@bandsawparts.comor visit our contact page on the Website. You will need to provide your order number and the reason for the return. We will guide you through the next steps.

5. WILL YOU PAY FOR SHIPPING COSTS TO RETURN THE PRODUCT?

Return shipping is free. We will provide a prepaid return label for the return shipping, at no additional cost to you.

6. WHAT HAPPENS AFTER YOU RETURN A PRODUCT?

Upon receipt of the returned product, we will inspect it to ensure it meets our return criteria. Once the inspection is complete, we will process your refund according to the outlined terms.

7. WHAT IS THE REFUND PROCESS?

After we receive your returned product and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. This process typically takes up to 3 business days.

8. DO YOU ACCEPT EXCHANGES?

We do not process exchanges. If you wish to change your item, please return the original product and place a new order for the desired product.

9. DO YOU OFFER RESTOCKING FEES?

We do not charge any restocking fees for returns.

10. HOW WILL YOU REFUND MY PURCHASE?

Refunds will be issued to the original payment method used during the purchase. The refund will be for the full purchase price, excluding any applicable taxes or shipping charges that may have been incurred.

11. DO YOU SELL OUTSIDE THE UNITED STATES?

At this time, we only sell and ship products within the United States.

12. CAN I RETURN AN ITEM THAT IS USED OR OPENED?

We only accept returns for new, unopened items in their original packaging. If the product is used or opened, it will not be eligible for a return.

13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at support@bandsawparts.com or 800.754.6920. You may also visit our contact page on the Website for further assistance.